Payment, delivery and return – rou

Payment, delivery and return

Orders are processed on Tue-Sat, 10:00-20:00.
If you need to receive an order urgently, write to us in telegram.

TERMS OF PAYMENT

You can pay for the Goods on the site in the Cart, when ordering, using the payment system Fondy.ua. Please note, that the additional commission by the issuing bank could be charged.

TERMS OF DELIVERY

You pay for the shipping when ordering.

If you ordered the available goods, we will dispatch it within 1-3 working days from the moment of ordering. If such goods are not available (marked as Pre-order on the Site), the dispatching time is 5-7 working days.

You will receive information about the terms of sending the order after placing the Order on the e-mail, messenger or phone number that you specify during registration.

We deliver goods to other countries by Ukrposhta (that cooperates with National Post in your country), within 10-26 working days (It depends on the country of destination).

RETURN POLICY OF GOODS AND FUNDS

You may return to us a product of proper quality (or exchange for another) within 14 calendar days after you received it:

– if characteristics of such product does not satisfy you,

– if it has not been used,

– and if it retains its appearance, consumer properties, packaging, labels and check (or other settlement document), which was issued to you when paying for the goods.

You can’t return to us the following goods or exchange them for another ones: hosiery, underwear (including bathing suits, bodysuits), corsets, protective masks, gloves or kits containing at least one of these goods, etc.

To exchange or return the goods you need to contact us by email (roussin.info@gmail.com) and describe your request (matching your number of order, name, contact details and the reason you want to make exchange or return and refund). And we will write you all the information, how to make it.

Please note, that if you want to return goods, you will pay for shipping goods back to us. And we don’t refund you shipping costs, that you paid when you placed the order.

If you ordered the Goods by individual order (according to your own non-standard sizes, characteristics, etc.), you cannot return or exchange such goods for another.